Case Study 6

Neha Keshav PhD, Chief of Staff at fastIEP

Neha Keshav, PhD

Chief of Staff

With Commune, we can utilize various methods to reach out to customers and implement features that can make the platform more user-friendly and customizable.

With Commune, we can utilize various methods to reach out to customers and implement features that can make the platform more user-friendly and customizable.

Background

fastIEP is a B2B company based in Delaware that aids educators in saving time, setting IEP (Individualized Education Program) goals with ease, tracking progress, and automatically generating reports of student progress. 

The platform streamlines collaboration among educators, parents, and students in the IEP process and simplifies administrative tasks related to special education programs. Additionally, it provides resources and training for educators to effectively create and manage IEPs.

Background

fastIEP is a B2B company based in Delaware that aids educators in saving time, setting IEP (Individualized Education Program) goals with ease, tracking progress, and automatically generating reports of student progress. 

The platform streamlines collaboration among educators, parents, and students in the IEP process and simplifies administrative tasks related to special education programs. Additionally, it provides resources and training for educators to effectively create and manage IEPs.

Challenges

At fastIEP, they relied on a range of platforms for user communication channels, such as educational course management tools. Some of these platforms offered overly complicated features that exceeded their needs, requiring significant time and effort to manage. This complexity resulted in user inaccessibility to fastIEP’s educational materials due to the confusing amalgam of communication channels and the inconvenience of manually sharing links to training courses.

fastIEP sought a solution that simplified user communication, reduced costs associated with post-sale success work like user training, and enhanced user adoption and retention.


Process

In 2023, fastIEP discovered Commune and chose it for three key reasons:

  • User Education and Product Adoption: Commune’s features, especially those enabling self-paced learning courses, were a perfect replacement for the training platform fastIEP had previously used. With Commune, fastIEP could efficiently manage their educational channels at a lower cost.
  • Simplicity and Efficiency: Commune centralized user communication, providing a single platform for all user interactions, which simplified the process.
  • Ease of Use: Commune’s intuitive interface allowed different team members to focus on their specific areas like the knowledge base and training courses, facilitating efficient portal management.

Home

Challenges

Training

Help Center

Solution & results

fastIEP successfully launched the portal and continues to steadily gain members. Notable results include the implementation of a peer-to-peer support system. Users can now pose questions to each other and share insights, reducing the resources fastIEP needs to allocate to handle support tickets and inquiries.

With Commune, fastIEP aims to continue aiding educators in their work and making a significant impact on the lives of students with special needs.

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