Customer Success KPI – 9 key metrics
Written by Yuya Takada, Founder & CEO at Commune
(Maybe) Health Score is not what you should work on now
Written by Yuya Takada, Founder & CEO at Commune
3 things to consider before hiring another CSM
Written by Yuya Takada, Founder & CEO at Commune
ARR per CSM: Industry benchmark and how to improve it
Written by Yuya Takada, Founder & CEO at Commune
How community portals can transform Customer Success
Written by Yuya Takada, Founder & CEO at Commune
Why SaaS companies should invest in customer communities in a downturn
Written by Yuya Takada, Founder & CEO at Commune
4 Reasons why your Customer Success team needs a community
Written by Yuya Takada, Founder & CEO at Commune
“Community touch” – A key to scale customer success
Written by Yuya Takada, Founder & CEO at Commune
What is Customer Onboarding? and why is it important?
Written by Yuya Takada, Founder & CEO at Commune
What is the Customer Journey? Here’s how you can map it
Written by Yuya Takada, Founder & CEO at Commune