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Empower users and reduce the cost for customer success activities as much as 20%

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Key features

Knowledge base

User training

Q&A

P2P mutual support

Manage centralized and organized knowledge that
endures scarce resources and rapid growth

Knowledge base

  • Improve the accuracy and quality of information available to clients
  • Provide access to a centralized repository of information and resources
  • Allow customers to find solutions more efficiently

User training

  • Reduce training costs by allowing users to learn at their own pace
  • Facilitate the onboarding of new clients
  • Enhance the ability of your team to scale business efforts

Q&A

  • Reduce the need for clients to contact support, saving time and effort
  • Provide quick access to information and answers to common questions
  • Improve the overall customer experience by allowing clients to self-serve.

P2P mutual support

  • Allow customers to connect with and learn from other users who have similar experiences and challenges
  • Provide a sense of community and belonging for customers
  • Encourage customers to share their knowledge and expertise with others
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Use cases

“Our customer community portal has grown 10x since started using Commune. It realizes stronger customer support and improves customer retention”
Hey, inc
Hey, inc
“We've seen significant churn rate improvement since introducing Commune. The churn rate is now around 7%, while the initial target was 10%. ”
USAC SYSTEM Co.Ltd
USAC SYSTEM Co.Ltd
“We've seen an increase in people attending our events as Commune can personally optimize the content based on user segmentation.”
WingArc1st Inc.
WingArc1st Inc.
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