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Partnerships
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Empower users and reduce the cost for customer success activities as much as
20%
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Key features
Knowledge base
User training
Q&A
P2P mutual support
Manage centralized and organized knowledge that
endures scarce resources and rapid growth
Knowledge base
Improve the accuracy and quality of information available to clients
Provide access to a centralized repository of information and resources
Allow customers to find solutions more efficiently
User training
Reduce training costs by allowing users to learn at their own pace
Facilitate the onboarding of new clients
Enhance the ability of your team to scale business efforts
Q&A
Reduce the need for clients to contact support, saving time and effort
Provide quick access to information and answers to common questions
Improve the overall customer experience by allowing clients to self-serve.
P2P mutual support
Allow customers to connect with and learn from other users who have similar experiences and challenges
Provide a sense of community and belonging for customers
Encourage customers to share their knowledge and expertise with others
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Use cases
“Our customer community portal has grown 10x since started using Commune. It realizes stronger customer support and improves customer retention”
“We've seen significant churn rate improvement since introducing Commune. The churn rate is now around 7%, while the initial target was 10%. ”
“We've seen an increase in people attending our events as Commune can personally optimize the content based on user segmentation.”
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