Customer Success KPI – 9 key metrics
Written by Yuya Takada, Founder & CEO at Commune
(Maybe) Health Score is not what you should work on now
Written by Yuya Takada, Founder & CEO at Commune
ARR per CSM: Industry benchmark and how to improve it
Written by Yuya Takada, Founder & CEO at Commune
What is ARPU? The difference from ARPA and ARPPU
Written by Yuya Takada, Founder & CEO at Commune
What is CAC (Customer Acquisition Cost)? And how is it related to CLV & Unit Economics?
Written by Yuya Takada, Founder & CEO at Commune
What is ARR? From its use to calculation methods
Written by Yuya Takada, Founder & CEO at Commune
What is CES (Customer Effort Score) in B2B Business?
Written by Yuya Takada, Founder & CEO at Commune