Customer Success KPI – 9 key metrics
Written by Yuya Takada, Founder & CEO at Commune
(Maybe) Health Score is not what you should work on now
Written by Yuya Takada, Founder & CEO at Commune
3 things to consider before hiring another CSM
Written by Yuya Takada, Founder & CEO at Commune
ARR per CSM: Industry benchmark and how to improve it
Written by Yuya Takada, Founder & CEO at Commune
How community portals can transform Customer Success
Written by Yuya Takada, Founder & CEO at Commune
Why SaaS companies should invest in customer communities in a downturn
Written by Yuya Takada, Founder & CEO at Commune
7 reasons why you want to reconsider building your community on Slack
Written by Yuya Takada, Founder & CEO at Commune
Here are how many top 50 SaaS companies have a customer community (2022)
Written by Yuya Takada, Founder & CEO at Commune
4 Reasons why your Customer Success team needs a community
Written by Yuya Takada, Founder & CEO at Commune
Decided to build a community? Start with The Community Canvas framework to maximize its success rate
Written by Yuya Takada, Founder & CEO at Commune