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Author: Yuya Takada

Customer Success KPI – 9 key metrics

Written by Yuya Takada, Founder & CEO at Commune

(Maybe) Health Score is not what you should work on now

Written by Yuya Takada, Founder & CEO at Commune

3 things to consider before hiring another CSM

Written by Yuya Takada, Founder & CEO at Commune

ARR per CSM: Industry benchmark and how to improve it

Written by Yuya Takada, Founder & CEO at Commune

How community portals can transform Customer Success

Written by Yuya Takada, Founder & CEO at Commune

Why SaaS companies should invest in customer communities in a downturn

Written by Yuya Takada, Founder & CEO at Commune

7 reasons why you want to reconsider building your community on Slack

Written by Yuya Takada, Founder & CEO at Commune

Here are how many top 50 SaaS companies have a customer community (2022)

Written by Yuya Takada, Founder & CEO at Commune

4 Reasons why your Customer Success team needs a community

Written by Yuya Takada, Founder & CEO at Commune

Decided to build a community? Start with The Community Canvas framework to maximize its success rate

Written by Yuya Takada, Founder & CEO at Commune

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